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Accountancy Slice
North America
Major consulting firms are considering bringing junior employees into the office more frequently as artificial intelligence (AI) automates more routine technical work, increasing the importance of interpersonal skills such as empathy, communication, storytelling, leadership, and client management. EY’s U.K. consulting head, Sayeh Ghanbari, said extensive remote work is increasingly at odds with career development in an AI-driven industry, where younger consultants need face-to-face exposure to senior colleagues to develop professional judgment and client skills. KPMG is similarly exploring new approaches to in-person training, while BCG is expanding office-based social activities, and Azets is encouraging junior employees to attend four days a week. Executives acknowledge that reducing flexibility could prove challenging for employees accustomed to hybrid arrangements, but argue that in-person collaboration and informal learning are becoming more important as AI takes on a greater share of consultants’ technical tasks
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