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Accountancy Slice
North America
During a panel at the AICPA National Tax Conference on Tuesday, former IRS leaders discussed the agency's significant staffing challenges, with over 25,000 employees having left in recent months, representing more than 25% of the workforce. John Koskinen, former IRS commissioner, expressed concern about the impact on taxpayer service, saying: "I think the level of taxpayer service is going to be very difficult to deal with." Danny Werfel, another former commissioner, highlighted the importance of the now-terminated Direct File program, noting its legacy in modernizing taxpayer interactions. He urged the current administration to create a clear plan for digitizing the IRS experience. National Taxpayer Advocate Erin Collins also addressed the challenges posed by the recent government shutdown, emphasizing the need for patience as the IRS works through a backlog of cases.
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