AI and cost cuts put executive assistant jobs under pressure |
Professional-services firms including PwC, McKinsey, EY, Deloitte, and KPMG are cutting executive assistant and other support roles as they look to reduce costs, improve profitability, and invest more heavily in artificial intelligence. The layoffs come amid slowing growth in consulting and professional services following the post-pandemic boom, with firms increasingly relocating support jobs from expensive hubs such as New York and London to lower-cost locations including Florida, Poland, India, Argentina, and the Caribbean. Executive assistants, who can earn more than $100,000 annually at top firms, are seen as particularly vulnerable to AI because many administrative tasks - including scheduling, travel booking, expense management, and document preparation - can increasingly be automated. PwC’s US business reportedly cut about 600 support staff earlier this year, while other firms including Grant Thornton, Baker McKenzie, and Standard Chartered have also announced reductions or restructuring plans affecting support functions. Industry experts say firms are prioritizing higher-paid revenue-generating employees in areas such as AI, cybersecurity, and private equity, while support staff are often the first targets during cost-cutting efforts. Some observers also believe companies are overstating AI’s immediate impact to justify layoffs that were already planned. Despite the pressure on traditional assistant roles, some firms are beginning to reshape positions around AI-enabled workflows, with new job postings focused on using automation and AI tools to improve productivity rather than eliminate support functions entirely.