Japanese convenience stores expand role as disaster response hubs |
| Japan’s major convenience store operators are developing stores into disaster response hubs, aiming to support local communities during earthquakes, typhoons, and other emergencies. Lawson recently reopened a store in Chiba Prefecture as a dedicated “disaster support convenience store,” equipped with solar panels, storage batteries, emergency water supplies, and free smartphone charging during outages. The company plans to expand the concept to 100 stores by fiscal 2030 as Japan prepares for potential large-scale disasters, including a possible Nankai Trough megaquake. FamilyMart plans to use electronic displays in around 11,000 stores nationwide to broadcast evacuation guidance and disaster updates, while also testing communication-equipped mobile sales vehicles with NTT Docomo. Seven-Eleven Japan has strengthened its real-time disaster monitoring systems, allowing stores to report outages and damage directly to headquarters through smartphone-based tools. Operators are also improving business continuity planning, including backup operational centres and enhanced disaster training for franchisees. |
|